Shipping Information

1. DELIVERY

AT UNICORN SHIMMER CO LTD WE OFFER WORLDWIDE SHIPPING (ON ALL NON ALCOHOLIC PRODUCTS) MEANING YOU CAN ENJOY OUR PRODUCTS ANYWHERE IN THE WORLD. PLEASE SEE BELOW FOR INFORMATION REGARDING DELIVERY. 

  

WHAT IS THE PRICE OF POSTAGE? -

 All of our delivery prices vary in range depending on the size and weight of the product(s) ordered. Prices on the selected services across the UK start from:

Royal Mail 1st Class: From £1.10

Royal Mail 2nd Class: From £2.99

Royal Mail 2-3 Day Tracked Service: From £3.75

DPD 1 Working Day Tracked Service (excludes Saturday and Sunday Delivery): From: £4.99

DPD Saturday Delivery (For orders placed Thursday after 12pm-Friday 12pm): From £10.99

DPD Tracked Orders over £100: FREE SHIPPING

 

International Postage:

International delivery price will depend on the weight of the parcel and the country in which the parcel is being sent to. Your shipping price will be calculated at checkout once you have selected your shipping option. (This is before you confirm payment)

 

HOW LONG WILL MY ORDER TAKE TO ARRIVE - UK ORDERS? - 

The products that are available to purchase on the website are usually dispatched within 1 working day, Please allow an additional day for dispatch during busy periods such as Christmas. 

WE DO NOT DISPATCH AT WEEKENDS AND BANK HOLIDAYS (THIS INCLUDES ITEMS THAT ARE ORDERED FROM FRIDAY 12PM-SUNDAY/BANK HOLIDAYS)

ROYAL MAIL 1st Class - 1-2 Working Days

ROYAL MAIL 2nd Class - 2-5 Working Days

DPD - Next day trackable service (not guaranteed) - 1 Working Day (available Monday to Thursday) 

DPD Saturday Delivery Service - Only for orders placed between Thursday 12pm - Friday 12pm.

Please note: All orders must be placed before 12pm to be dispatched for Next Day DPD Delivery We DO NOT offer a weekend shipping service as we are closed Saturday & Sunday unless saturday delivery service is selected between the set times. 

Sometimes UK Delivery can take longer than expected for reasons beyond our control. Please use your tracking details available on your order to locate your parcel or use the next point to locate your parcel. . 

MY ORDER HASN'T ARRIVED WHAT DO I DO?/ MY ORDER IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED MY ITEM? -

ROYAL MAIL -

If no one is home to accept your parcel when delivery is attempted, Royal mail will occasionally take it back to your local delivery office or deliver it to a neighbor or to a designated safe place. If your item is marked as delivered but hasn't been received by yourself please do check the areas around of your house and with all your surrounding neighbors and if no avail please visit your local delivery office with the tracking code and address provided on your order. Royal Mail Postmen can forget to leave calling cards so it is important that you check all the areas above if your order hasn't arrived within the specified times. To make a complaint about your delivery or for any enquiries please call Royal Mail's Customer service line on 0345 774 0740. Or please use the form below. 

https://personal.help.royalmail.com/app/webforms/contact/c/310

Please Note: Royal Mail will not class items as missing until 10 working days have passed so please do be patient and in the meantime we would recommend checking at your local delivery office.

 Please check Royal Mail's website for Service updates in your area https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

DPD LOCAL - 

For all DPD orders, tracking information will be provided and you will also receive an email/text confirmation to the number/email provided on your order to notify you of your delivery. Using the online DPD Local portal you can rearrange your delivery as well as view the items progress, view its delivery location/signature, arrange to collect your parcel from a DPD pick up point. 

For any help locating your parcel please call DPD Local on 0121 275 0505 or visit https://www.dpdlocal.co.uk/content/how-can-we-help/contact.jsp using your consignment number found on your order. 


1.2. HOW LONG WILL MY ORDER TAKE TO ARRIVE WITH ROYAL MAIL?-

INTERNATIONAL ORDERS STANDARD SHIPPING


European Parcels: Royal Mail Delivery aim 3-5 working days

International Parcels: Zone 1 & Zone 2 - Royal Mail Delivery aim 5-7 working days

These time frames do not include Customs Clearance times and can take up to 15 working days for European Delivery or up to 42 working days for Zone 1 & 2 International Delivery.

 

The products that are available to purchase on the website are usually dispatched within 1 working day, Please allow an additional day for dispatch during busy periods such as Christmas. 
WE DO NOT DISPATCH AT WEEKENDS AND BANK HOLIDAYS (THIS INCLUDES ITEMS THAT ARE ORDERED FROM FRIDAY 12PM-SUNDAY/UK BANK HOLIDAYS)


International orders sent via a Standard Service are not tracked so no liability will be held with Unicorn Shimmer Co Ltd should your item fail to arrive. All standard postage includes compensation of up to £20 which can be claimed directly from Royal Mail should your item not arrive. Please Call Royal Mail direct to make a claim or you can use their online form Below:

Royal Mail's Customer service line on 0345 774 0740. Or please use the form below. 

https://personal.help.royalmail.com/app/webforms/contact/c/310



Please be aware: Goods may be subject to customs charges and fees. These depend on the contents’ value. The recipient will have to pay these before the parcel is released to them. The customs authorities in the destination country determine if charges are due on imported goods.The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help.

PLEASE NOTE - FORCE MAJEURE: Special events such as Christmas or other busy holiday periods, Acts of God, Extreme weather conditions, other circumstances beyond our control etc. may prevent postage aims and goals. Unfortunately we are unable to control items once they have left our premises. We provide proof of postage with every order we post.

For more information please visit https://www.royalmail.com/retail-compensation-policy-loss#Summary of definitions 

Please check Royal Mail's website for service updates in your area.

https://personal.help.royalmail.com/app/answers/detail/a_id/5311



1.3. HOW LONG WILL MY ORDER TAKE TO ARRIVE? -

INTERNATIONAL ORDERS TRACKED AND SIGNED FOR SHIPPING


European Parcels: Royal Mail Delivery aim 3-5 working days

International Parcels: Zone 1 & Zone 2 - Royal Mail Delivery aim 5-7 working days

DPD Air Classic Tracked - 3-7 Working Days

These time frames do not include Customs Clearance times and can take up to 15 working days for European Delivery or up to 42 working days for Zone 1 & 2 International Delivery. You will be able to track the progress of your order using the tracking number found on your order. 

All tracked parcels are covered for compensation of up to £50 ONLY. To insure your parcel for more than this amount please email sales@unicornshimmerco.co.uk this will be priced at an additional cost.


Goods may be subject to customs charges and fees. These depend on the contents’ value. The recipient will have to pay these before the parcel is released to them. The customs authorities in the destination country determine if charges are due on imported goods.The levels and thresholds of charges vary from country to country. Royal Mail cannot advise on what these may be. Please contact the embassy or customs authority of the destination country for help.


PLEASE NOTE - FORCE MAJEURE: Special events such as Christmas or other busy holiday periods, Acts of God, Extreme weather conditions, other circumstances beyond our control etc. may prevent postage aims and goals. Unfortunately we are unable to control items once they have left our premises, it is then down to Royal Mail to deliver your item we cannot be held responsible for any items that are delayed.

 

1.4. I HAVE PROVIDED THE WRONG ADDRESS ON THE PARCEL, WHAT CAN I DO? -

If you have provided the wrong address on your order and your product hasn't yet been dispatched please email enquiries@unicornshimmerco.co.uk and we will try our best to change your shipping address.

If your product has already been shipped we cannot change the address on the parcel. If your parcel fails to arrive due to an incorrect address, the parcel may be returned to us but this can take several months for International orders or a few weeks for UK orders.

We will only refund items that are returned to us and will minus the original postage cost plus an administration fee equal to the original postage costs. As we are a Royal Mail business customer we are charged for return postage costs. We will not refund any items that haven't been returned to us. 

 

1.5. MY ORDER HAS BEEN RETURNED TO YOU CAN YOU RESEND IT BACK TO ME? - 

Yes, We can resend your order back to you if it is returned to us. Please note that redelivery of your order will incur a delivery charge of £4.50 to cover the additional postage and will be sent using DPD Local for a tracked service. We are unable to reimburse you for the original postage fee. As we are a Royal Mail/DPD business customer we are charged for return postage costs. We will not refund any items that haven't been returned to us.

 

1.7. DELIVERY OF ALCOHOL GIFT SETS 

Alcohol Gift sets are sent using a signed for service via DPD Local or Royal Mail Tracked for orders in England, Wales & Scotland LAND ONLY SHIPPING (Orders for ROI, Scottish Highlands, Scottish Isles, Jersey, Isle or Man, Isle of White & Scilly Isles may be sent Via Royal Mail 24 Tracked for next working day even if DPD service selected). DPD do not offer a Next working day option/Saturday service to ROI, British Isles, Scottish Highlands. By ordering Alcohol from our website you are agreeing that you are aged 18 or older. It is an offense to order alcohol if you are under the age of 18.

WE DO NOT SHIP ALCOHOL OUTSIDE OF THE UK. ANY ORDERS PLACED FOR ALCOHOL FROM OUTSIDE THE UK WILL BE AUTOMATICALLY REFUNDED AND WILL NOT BE SENT.

 

1.8. MY DELIVERY WAS NOT SENT USING THE SERVICE I SELECTED - 

Occasionally we may need to change the delivery for an alternative delivery service depending on the order. We will usually match the service like for like such as a Signed for service for another Signed for service from a different courier. This can be for a number of reasons such as your item is heavier than expected due to additional packaging, your location is not covered by DPD Local for the price which you have paid, the parcel is larger than expected, your parcels content is not covered by the insurance on the selected shipping etc. If we have made a mistake and sent your parcel using a Standard shipping when you have paid for a tracked service we will refund the difference of your postage cost. If we need to contact you regarding your order we will do so via email or in urgent cases we may phone you.

 

1.9. CAN I COLLECT MY ORDER FROM YOU? -

Unfortunately we do not have a storefront accessible to the public so we are unable to provide a pick up service. We do have various stockists across the country that you can purchase our products from in store. Please contact us if you require these details.